Azthetics

Updated 26 April 2023

Azthetics operates from:

10a Whiteladies Road,

Clifton,

Britsol,

BS8 1PD.

The service is also provided from a satellite location at:

Sunnyside Road North,

Weston Super Mare,

BS23 3PZ.

We did not visit the satellite location as part of this inspection. No Regulated Activities are provided from this location.

The service registered with CQC in July 2021. The service is registered with the CQC for providing Regulated Activities of Surgical procedures, Diagnostic and screening procedures and Treatment of disease, disorder and injury. They are registered to provide care and treatment to people over the age of 18. The services offered include: minor surgery in relation to the removal of warts, moles, sebaceous cysts and skin tags and medical Botox treatments for hyperhidrosis, Bruxism and migraines. The service is treating up to 500 patients a month.

The service is open Monday to Saturday from 10am to 7pm.

The service’s website is: https://www.aztheticsclinic.co.uk/

How we inspected this service

We gathered and reviewed information prior to and during the inspection which was obtained from the provider. We asked the provider to return provider information pack prior to the inspection and we reviewed it before the site visit. We spoke with the registered manager, lead physician and other staff members and reviewed patient feedback which had been obtained by the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 26 April 2023

This service is rated as Good overall. The service was registered with the Care Quality Commission (CQC) in July 2021 and this is the first inspection since registration.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Azthetics as part of our planned inspection programme.

Azthetics is a doctor-led aesthetics clinic offering a range of cosmetic treatments including dermal fillers, fat dissolving injections, laser hair removal, tattoo removal, acne treatments, intravenous vitamin supplements and other facial and body aesthetic cosmetic treatments. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Azthetics provides a range of non-surgical cosmetic interventions, for example Botox injections that are not medical treatments, are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The co-director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided treatment in a way that kept patients safe and protected them from avoidable harm. However, the service had not fulfilled its duty for ensuring fit and proper persons were employed in line with legal requirements.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We found breach of Regulation 19 Fit and proper perosns employed. The provider must:

• Ensure recruitment procedures are established and operated effectively to ensure only fit and proper persons are employed.

The areas where the provider should make improvements are:

• Review the patient consent process and document appropriately in line with current guidance.
• Review arrangements to allow for reasonable adjustments to be made for patients who might need additional support to access the services.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services