We carried out a review of the data available to us about Sunnyside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunnyside, you can give feedback on this service.
Sunnyside is a residential care home providing personal care for up to 43 people. The service provides support to older people, some of whom are living with dementia. At the time of our inspection there were 37 people using the service.
Sunnyside is a two-storey care home with single person bedrooms, and a variety of shared living spaces.
People’s experience of using this service and what we found
People told us they felt safe and were generally supported by enough staff, who had been safely recruited and knew them well. Risks to people were assessed and action taken to mitigate and learn lessons in response to any accidents or incidents. Systems to manage medicines safely were in place.
People’s needs were assessed, and staff worked with other health care services to meet these. Staff felt well supported and completed a variety of training relevant to their role. Mealtimes were sociable and people were supported to eat and drink well throughout the day. Bedrooms were personalised but some areas of the home were in need of redecorating, and we have made a recommendation about this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and families told us they felt the staff were very caring and knew their needs and how to meet these. Staff treated people respectfully and promoted choices around daily lives. Privacy and dignity was respected.
Care plans were personalised and provided guidance on people's needs. We noted some inconsistencies which were immediately addressed. An activity worker was due to start at the service. People felt able to raise concerns and complaints were investigated and responses given.
The registered manager had good systems for oversight and checks of the quality of the service. When areas for improvement were identified, these were actioned and checks to ensure the actions were completed and embedded were in place. People, and relatives felt the culture of the home was good and staff told us they felt well supported and enjoyed coming to work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 August 2021 and this is the first inspection. The last rating for the service under the previous provider was good (published 07 December 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation that the service review staffing arrangements to ensure all communal areas are available for people to use at any time they want, and that the plan for redecorating within the service considers best practice guidance in relation to meeting the needs of the people living at Sunnyside, including those living with dementia.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.