Cherryfield House

Updated 28 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

Cherryfield House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Cherryfield House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The first day of the inspection was unannounced. The second day of the inspection was announced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed all the information we had received from the service since their last inspection. We used all this information to plan our inspection.

During the inspection

We reviewed care plans, medication records and staff files. We also reviewed records relating to the running of the service. We spoke to 2 relatives, 5 people using the service and 4 staff including support workers and the registered manager. We also contacted professionals who regularly work with the service for their feedback.

Updated 28 February 2024

About the service

Cherryfield House is a residential care home providing personal care to up to 29 people. The service provides support to adults with dementia and physical disabilities. At the time of our inspection there were 27 people using the service.

People’s experience of the service and what we found:

People told us they felt safe with staff and that if they had any concerns they would be listened to by the registered manager. Accidents and incidents were recorded appropriately with any necessary action taken promptly. People were supported by a consistent staff team. The service appeared clean throughout. Ongoing health and safety checks were in place.

Staff had received appropriate training to support them in their role. Staff told us they felt supported by the registered manager. People chose when to have their meal times. There was a varied selection of food available for people. Staff supported people to access healthcare when needed. The service was undergoing a refurbishment programme.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people as individuals and with respect. Staff knew people’s likes and dislikes well and also supported people with good humour. Staff supported people to maintain and increase their independence, where possible. Staff involved people in making decisions about their care.

People’s care plans were personalised and reflective of their needs and preferences. People knew how to make complaints. All concerns were responded to and actioned appropriately. People were supported to engage in activities on their own, as a group and in the community.

Staff and professionals gave positive feedback about the knowledge and performance of the registered manager. The registered manager was continuously looking at ways to improve and develop the service. People and staff were engaged in the running of the service and felt listened to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 31 January 2018.)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.