The Care Quality Commission
  • Doctor
  • GP practice

Nene Valley Medical Practice

Overall: Good read more about inspection ratings

Clayton, Orton Goldhay, Peterborough, Cambridgeshire, PE2 5GP (01733) 366600

Provided and run by:
Nene Valley Hodgson Medical Practice

All Inspections

21 November 2023

During an inspection looking at part of the service

We carried out an announced targeted assessment of the responsive key question at Nene Valley Medical Practice on 21 November 2023.

The assessment took place remotely. The purpose of the assessment was to review the responsive key question. As a result, the responsive key question has been rated requires improvement.

Safe – not rated, the rating of good was carried over from the previous inspection.

Effective - not rated, the rating of good was carried over from the previous inspection.

Caring - not rated, the rating of good was carried over from the previous inspection.

Responsive – Requires Improvement.

Well-led - not rated, the rating of good was carried over from the previous inspection.

Following our previous inspection on December 2022, the practice was rated good overall and for all key questions. Following this assessment the overall rating remains good and the responsive key question has been rated requires improvement.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Nene Valley Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this inspection in line with our inspection priorities to complete targeted assessments of the responsive key question to better understand the experience of patients and providers.

How we carried out the inspection

This assessment was completed remotely. This included:

  • Conducting staff interviews using teleconferencing.
  • Requesting evidence from the provider.
  • Reviewing the data we hold on this provider.
  • Reviewing patient feedback reported directly to us, verified patient reviews and patient experience evidence supplied by the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

Patients had difficulty accessing care and treatment in a timely way. The practice was aware of poor patient satisfaction for access to the service. They had taken action to improve patient access, the changes had not yet provided verified data of patient satisfaction improving.

Whilst we found no breaches of regulations, the provider should:

  • Continue to review and improve patient satisfaction around access to the service.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

07 December 2022

During a routine inspection

We carried out an announced comprehensive inspection at Nene Valley Medical Practice on 7 December 2022. Overall, the practice is rated as good.

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

This is the first inspection of Nene Valley Medical Practice under the registered provider Nene Valley Hodgson Medical Practice who registered with the Care Quality Commission (CQC) as the provider from November 2021. Nene Valley Medical Practice has a branch site Hodgson Medical Practice which was also inspected as part of this inspection.

The full reports for inspections can be found by selecting the ‘all reports’ link for Nene Valley Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this comprehensive inspection to provide a rating of the location under the new provider and in line with our inspection priorities.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A site visit.
  • Staff questionnaires

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • The practice ensured staff were recruited safely.
  • The practice had effective clinical supervision processes in place.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The practice had a strong emphasis on learning and development.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve the uptake of cervical screening.
  • Continue to identify, contact and assess patients who are eligible for NHS health checks including patients with learning disabilities.
  • Continue to monitor and further improve the systems and processes in place for reviewing patients with long term conditions.
  • Continue to monitor and further improve the systems and processes in place to link diagnosis with medicines prescribed.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services