Archived: Take 4 Personnel Limited

As part of this inspection we visited the Take 4 Personnel Limited office. We spoke with the registered provider, office manager and homecare manager.

We found that improvements had been made since our last inspection in August 2013 and September 2013 to ensure that each person who used the service had a support plan in place. Records clearly detailed the specific level of support required by each person who used the service. Medication records were seen to be robust and there was evidence to show that staff had received medication training. In addition, we found that an appropriate system was now in place to ensure that staff received induction and regular supervision. Improvements were also noted in relation to how the provider assessed and monitored the quality of the service. This related to regular spot checks of staff being undertaken by the management team of the service.

We found that the provider had appropriate arrangements in place in relation to complaints management. However further minor improvements are required to ensure that a support plan is completed for each person, that staff receive appropriate training relating to medication and that records are accurately maintained; and staff receive formal supervision and appraisal. In addition the provider should look at ways of ensuring that the service's quality assurance systems are effective and robust.

Records viewed showed that support plans did not cover all aspects of a person's individual circumstances and further improvements were required. The provider had appropriate arrangements in place to ensure that staff received mandatory training. However improvements were required to ensure that the range of training provided for staff was developed and staff received regular supervision and appraisal.

From speaking with staff it was evident that staff morale within the domiciliary care service was positive and staff told us that they received regular praise and recognition for the work they performed. Comments included "I love working for the agency" and "It's brilliant, I love working there."