Archived: J B Skillcare Limited

Staff were trained on how to recognise and report abuse. They were given guidance to follow by the care provider. We saw the provider did not always follow agreed local procedures in reporting suspicions of abuse to the local safeguarding adults' teams. The people we asked said they felt safe and knew how to report any concerns they might have.

People told us staff were polite, courteous and caring. One person commented to us, 'All of them have been dead nice, I get on with them.' We were also told, 'The carers ' they're great, very caring.' Staff had regular supervision meetings with a line manager. We saw however, staff were not always safely recruited and there were several gaps in their training.

We checked a sample of records. The majority were safely stored, but some were difficult to access and stored in an unsecured area.

The reason for this visit was to check improvements had been made following a previous inspection. We found the provider had made significant improvements in medicine management, staffing support and record keeping arrangements.

We found there were arrangements in place to safely help people with their medicines. This included ensuring staff received relevant training, medicines were clearly recorded, and stocks were reordered when needed. People told us they were happy with the help they received.

People also told us staff were polite, courteous and caring. We saw staff were appropriately qualified, trained and well supported. People made positive comments about the staff, and the comments we heard included, 'They're not just paid carers, they really care.'

We checked a sample of records and found these were up to date, accurate and securely stored.