We carried out a review of the data available to us about Windsor Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Windsor Court Care Home, you can give feedback on this service.
Windsor Court Care Home is a residential care home providing personal and nursing care for up to 51 people. The service provides support to younger adults, older adults, people living with dementia, physical disabilities and sensory impairments. The home is purpose built and has three floors. At the time of our inspection there were 30 people using the service.
People’s experience of using this service and what we found
People were supported by staff who understood how to keep them safe. Safeguarding procedures were in place and staff had been trained to protect people from abuse. People’s needs had been assessed and there were care plans and risk assessments in place to help staff support people safely. Environmental risks had been assessed and there was an effective audit system in place in relation to these. Medicines were managed effectively. People were administered medicines by trained staff who regularly had their competency to administer medicines checked. Staff were recruited safely. The provider had robust recruitment procedures in place which included undertaking background checks on potential new staff before they started working for the service.
People were supported by trained staff that were knowledgeable and understood people’s needs. People were supported to access health care professionals to ensure their needs were met. People’s nutritional and hydration needs were met. People told us they had a choice and there was a good range of alternatives from the menu they could choose from.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who were kind, caring and showed them respect and dignity.
People were supported to maintain relationships with those important to them. Relatives told us they were made to feel welcome at the home. People and their relatives knew how to complain and were confident they would be listened to, and actions taken, if any concerns were raised.
The registered manager had audit systems in place to maintain standards in the service and drive through any improvements identified.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 July 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.