Archived: Annies Homecare Services

Records we looked at showed that support plans covered all aspects of a person's individual circumstances. A quality assurance system was in place that meant that all aspects of the service were monitored and recorded. People's views were taken into account in developing the service through reviews and an annual survey.

We found that there were arrangements in place to ensure that the management of medicines for people who used the service were safe. We found that there was a good support system for staff through appraisal and training. This provided staff with the necessary skills and abilities to care for people.

Appropriate arrangements were in place to ensure that complaints were managed effectively. People who used the service and those acting on their behalf felt listened too and any issues raised were dealt with appropriately.

People told us that they were consulted about the care they were provided with. One person told us that their care was amended to meet with their changing needs and they said, 'We discussed what I needed.' Another said, "Yes they asked for my choices."

We asked people if they felt that the care workers treated them with respect. All said that they did. One person said, "Absolutely." Another said, 'Yes.'

We looked at the care records of six people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.