Dovetail House

Updated 4 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspector was carried out by two inspectors.

Service and service type

Dovetail House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with eight members of staff including the registered manager, compliance lead, deputy manager, senior care workers, care workers and the cook. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included four people’s care records and three medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We reviewed requested information that the provider had sent us. This included training data.

Updated 4 March 2020

About the service

Dovetail House is a residential care home for adults providing personal and nursing care to people aged 65 and younger at the time of the inspection with physical and mental health needs. The service can support up to 20 people. At the time of the inspection there were 14 people living in one adapted building across three floors.

People’s experience of using this service and what we found

People felt safe living at Dovetail House. Risk management ensured people continued to live as independent life as possible whilst being kept safe. People were supported with their medicines in a safe way. The home was kept clean to prevent infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s need’s and choices were assessed on admission and were met by staff who had been appropriately trained. People’s eating and drinking requirements were met and they were assisted to access appropriate healthcare.

People were cared for by friendly and respectful staff who encouraged independence and listened to people’s choices.

People had personalised care plans and were supported to engage in meaningful activities. The service supported people to maintain important relationships and respected people’s religious and cultural beliefs. People had very few complaints, but those which had been raised were looked into appropriately.

The home had a management team in place who supported staff to run a person-centred service. There was effective quality monitoring and assurance in place to ensure people received good care and achieved good outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.