Archived: Westerley Residential Care Home for the Elderly - Grange over Sands

This unannounced inspection took place on 2 June 2015. During our previous inspection visit on 3 April 2013 we found the provider met all the standards we inspected.

Westerley is a care home registered to provide accommodation for up to 27 older people, some of whom may be living with dementia. The home is situated on the front in Grange over Sands with views over Morecambe Bay. There were 17 people living in Westerley on the day of our inspection visit.

The home had a manager in post who was recently been appointed and was in the process of applying for registration with the Care Quality Commission (CQC). He was previously registered for another service with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We found that the service was safe and every member of staff was aware of their role and responsibility to keep people safe at all times. The provider had in place policies and procedures to protect people from harm or the threat of abuse. Staff interactions observed during the visit evidenced people were comfortable and relaxed in their surroundings. Staff had completed training in safeguarding vulnerable adults.

Medicines were well managed with records of the receipt, administration and disposal in place and up to date.

We found there were sufficient staff on duty to meet the assessed needs of the people who lived in Westerley.

People were thoroughly assessed prior to their admittance to the home.

Nutritional assessments were in place and people were encouraged to eat a healthy diet. Special dietary needs were catered for.

Health care needs were met by visiting doctors and district nurses. Mental health professionals were accessed when required.

We saw that people’s privacy and dignity were maintained at all times.

There was a complaints procedure in place and people knew how to make their concerns known.

Personal care plans were in place that gave staff sufficient information to care and support people using this service.

Management arrangements ensured the home was well-run. There was an open culture in the home with the staff team supporting each other as well as people living in Westerley.

There was an appropriate and detailed internal audit system in place to monitor the provision of care provided.