Seraphim Home Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us most staff were caring and attentive. A person said, “The carers are brilliant.” A relative said, “The carers work very hard and they are very caring.” Care plans described how people wished to be supported. For example, a person’s chosen routine of personal care. People’s preferred method of communication was outlined.P

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us staff supported their independence and maintained their dignity. A person said, “They [staff] encourage me to walk about.” Another person said, “They [staff] are very gentle with the cream. They shut doors and curtains to maintain my dignity.”"

Staff offered choices and supported people’s independence. A staff member said, “Always give them [people] a choice and an option. Giving them the time to make their own decisions.” Staff told us, “I encourage them [people] to be as independent as they can. I always make sure they are happy to do personal care, or shopping but will take over if they need me to. We promote independence to the maximum level as we can."

People’s care plans described their family networks, history and interests. People’s support outlined what people could do for themselves and where assistance was required.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.