Four Seasons

Updated 28 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 18 January 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 28 January 2022

About the service

Four Seasons is a residential care home providing personal care to 18 people aged 65 and over at the time of the inspection. The service can support up to 22 people with different health and care needs, including those living with dementia, in one adapted building.

People’s experience of using this service and what we found

People’s experience of using the service was positive. This was confirmed by the consistently good feedback we received. Some aspects of meeting regulatory requirements and ensuring robust record-keeping needed to be improved. We made a recommendation regarding this.

People felt safe with the care from staff and enjoyed the close, family-like and personalised support this relatively small service provided. People, relatives and staff were involved in the development of the service and felt listened to. One person told us, “[Managers] meet with us at least weekly to see how things are going and involve us in decisions. I like that it is a small home, it means for example the chef knows us well, what we like and do not like.”

Staff enjoyed working at the service and people were cared for by an established team, who knew them well and supported them with sensitive encouragement and respect. The service was overseen by a well-respected manager, who was praised for their ‘hands-on’ approach in their support to people and staff.

The service worked effectively with a variety of professionals to achieve good outcomes for people and promote their health and wellbeing. This included supporting people to maintain or regain their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk .

Rating at last inspection

The last rating for this service was good (published 17 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.