Anderson Close

Updated 13 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team was made up of 1 inspector.

Service and service type

Anderson close is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included any information of concern and notifications the service is required to submit regarding any significant events happening at the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan the inspection.

During the inspection

We spoke with 2 family members, 3 people who lived in the service and 4 staff members including the registered manager. We reviewed 3 care records and 2 staff recruitment files. We reviewed policies and procedures and audits relating to the governance of the service.

Updated 13 January 2024

About the service

Anderson close is a residential care home providing support and personal care for 3 people. The bungalow is in a residential area. Each person living in the home had their own bedroom and shared a communal lounge and kitchen area. There is a staff office which also provided a room for staff to sleep in when carrying out sleep in shifts.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported in a respectful way by their staff team who knew them well. People participated in activities tailored to their individual needs. Independence was promoted to prevent social isolation, and to ensure people being supported were integrated into the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff promoted equality and diversity in their support for people. The service had a consistent staff team with appropriately skilled staff to meet people's needs and keep them safe. Care was person-centred and positive professional relationships were observed. People felt safe with the support from staff.

Right Culture: All staff including the management team were aware of people’s needs and ensured people were central to support provided. Staff were happy within their role and spoke highly of the people they supported. Management supported staff development.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 01 March 2018).

At our last inspection we recommended the provider kept all risk reviews together within the care file and to ensure all documentation in relation to people who are unable to make decisions for themselves was reviewed and improvement made. At this inspection we found the provider had actioned these recommendations. The service utilised an electronic system which enabled all care plans to be on the one system. Mental capacity assessments and best interest decisions were documented within the same systems and were appropriately completed.

Recommendations

We recommend the provider reviews the risk assessments to ensure information is consistent.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.