The Care Quality Commission
  • Care Home
  • Care home

Archived: Woodville Road

Overall: Good read more about inspection ratings

15 Woodville Road, Harborne, Birmingham, West Midlands, B17 9AS (0121) 428 2455

Provided and run by:
New Outlook Housing Association Limited

All Inspections

5 May 2015.

During a routine inspection

This unannounced inspection took place on 5 May 2015. Woodville Road can accommodate up to five people who have learning and physical disabilities and who need support to live in the community. The service specialises in meeting the needs of people with visual impairment.

The service has a Registered Manager. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service met all of the Regulations we inspected at our last inspection in June 2013.

People indicated to us that they felt safe. There were good systems for making sure that staff reported any allegation or suspicion of poor practice and staff were aware of the possible signs and symptoms of abuse.

The arrangements for the storage, administration and recording of medication were good so that people were protected from possible errors.

People who lived in this home and people’s relatives, told us that they were happy with the care provided. They told us how the staff asked people about what they wanted to do and what support they wanted. People were supported to attend social and educational activities of their choice. People’s relatives were encouraged to visit and were made welcome.

Throughout our inspection we saw examples of and heard about good care that helped make the home a place which felt homely. People and, where appropriate, their family members were involved in the planning of the care. People were treated with dignity and respect.

Staff working in this home understood the needs of the people who lived there. We saw that staff and people living in the home communicated well with each other and that people were enabled to make choices about how they lived their lives.

Staff were appropriately trained and skilled and provided care in a safe environment. They all received a thorough induction when they started work at the home and demonstrated a good understanding of their roles and responsibilities, as well as the values of the home. The staff also received on-going training to make sure that the care provided to people was safe and effective to meet their needs.

The Mental Capacity Act 2005 (MCA) states what must be done to ensure that the rights of people who may lack mental capacity to make decisions are protected. The registered manager and staff we spoke with understood the principles of protecting the legal and civil rights of people using the service. We did not find anyone being deprived of their liberty.

People were supported to have their mental and physical healthcare needs met and were encouraged to maintain a healthy lifestyle. Staff made appropriate use of a range of health professionals and followed their advice when provided.

People were supported to eat meals which met their needs and suited their preferences.

The registered manager assessed and monitored the quality of care consistently. In addition to regular observations of staff, the manager consulted people in the home, their relatives and professional visitors to find out their views on the care provided. The registered manager checked to see if there had been changes to legislation or best practice guidance to make sure that the home continued to comply with the relevant legislation The provider encouraged feedback from people who lived in the home,their family members, advocates and professional visitors, which they used to make improvements to the service.

13 June 2013

During a routine inspection

We received positive comments from three relatives and professional visitors about this home. One visitor told us, 'There is a real family atmosphere.'

We saw that people who lived in this home looked relaxed in the company of staff. Staff were skilled in communicating with people and they demonstrated a good level of knowledge about people's needs and preferences.

We found that there were good arrangements for assessing, recording and meeting the needs of each person in this home. Key workers had completed monthly updates which showed the progress each person had made and the ways in which their needs had changed.

People were provided with a variety of meals which met their nutritional needs. Staff respected people's choices. When people had needed to change their diets to meet health needs, staff had sought the advice of appropriate professionals and followed their advice.

There were good arrangements for making sure that medicines were stored, administered and recorded appropriately.

There were sufficient staff with suitable skills and qualifications to meet the needs of the people in the home. The staff team was very stable. Most of the team members had worked at this home for several years. One professional visitor told us, 'I have always been impressed with the home, the standard of care and the commitment of the staff to meet individuals' specific needs.'

1 February 2013

During a routine inspection

Staff respected people's privacy and dignity. They helped people to be as independent as possible. They took people's views into account when they provided care and support.

Staff helped people to be healthy and to take part in a wide range of activities in the home and the wider community.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff received regular supervision and were provided with suitable training.

We met all the people who lived in the home. They looked relaxed in the company of staff and indicated that they were happy. We spoke with four relative/professionals who expressed a high level of satisfaction with the home. One relative told us, 'The staff are very pleasant and seem to have a lot of regard for the service users'they take the time to know them well'.

We met three members of the staff team and the manager. They showed that they were well able to communicate with the people who lived in the home and knew their needs well.

There were good systems to assess and monitor the quality of service that people received and to make sure that the high standards were maintained. These included asking people if they were happy.