Stevenage

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

Stevenage, also known as Pine Health Care Services, is a domiciliary care service providing personal care and support to 6 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Right Support:

People were involved in planning their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had good awareness on how to promote dignity and independence and treat people with respect.

Staff had the appropriate training and skills for their role. Additional training was planned to help ensure they had the correct skills for to support people with a learning disability for future planning. People felt safe and staff knew how to recognise and report any concerns or abuse. Accidents and incidents were monitored and there was a system for sharing learning from any events or incidents.

Right Care:

People had individual risk assessments in place and the registered manager observed staff and checked with people to ensure they were being used appropriately and safely.

There was a robust recruitment process to help ensure people were supported by staff who were suitable to work in a care role.

People were supported staff who were kind and knew them well.

Right Culture:

The registered manager had quality assurance systems in place to give themselves good oversight of the service provided. The registered manager carried out checks to satisfy themselves the service was performing safely and in line with regulation. We received positive feedback from people, their relatives and staff about the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/07/2021 and this is the first inspection.

Why we inspected

This inspection was carried out to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.