Bank Medispa

Updated 18 March 2022

Bank Medispa is registered with the Care Quality Commission to provide the regulated activity treatment of disease, disorder, or injury (TDDI), from one registered location at the following address: 185 Ashley Rd, Hale, Altrincham WA15 9SQ. The service has a reception area, clinical treatment room and two further beauty therapy rooms. The service is centrally located and there on street parking and pay and display parking nearby.

The service is provided by a Doctor, and supported by a clinic manager and therapist. Bank Medispa offers patients a range of services including; Botox for excessive sweating (hyperhidrosis) and migranes. Treatments are provided for adults aged 18 and over with appropriate consent. These services are available on a pre-bookable appointment basis. Patients can book appointments directly with the service by phone or online. The service is open for face-to-face and online consultations Monday to Saturday:

Monday: 9am to 5pm

Tuesday: 9am to 6pm

Wednesday: 9:30am to 8pm

Thursday: 10am to 7pm

Friday: 9am to 6pm

Saturday: 9am to 6pm.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and information which was provided by the service before the inspection.

During the inspection:

• we spoke with the provider/clinician

• reviewed key documents which support the governance and delivery of the service

• made observations about the areas the service was delivered from

• reviewed a sample of treatment records

• looked at information the service used to deliver care and treatment plans

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 March 2022

This service is rated as Choose a rating overall. This is the first inspection since registration with the CQC.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Bank Medispa provides a range of non-surgical cosmetic services which are not within CQC scope of registration. Therefore, we do not inspect or report on these services. Bank Medispa was registered in respect of the provision of treatment of disease, disorder or injury. Therefore, we were only able to inspect treatments relating to medical conditions. This includes Botox for excessive sweating (hyperhidrosis) and migraines. The clinic offered other services such as Botox for aesthetic reasons, these services are exempt from regulation.

The individual provider is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service has one clinician who is also the nominated CQC provider. The service employs one manager and two beauticians who are not involved in providing the CQC regulated services.

We carried out an announced comprehensive inspection at Bank Medispa as part of our inspection programme. At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service.

Our key findings were:

The service provided care in a way that kept patients safe and protected them from avoidable harm.

• Patients received effective care and treatment that met their needs.
• Risk assessments had been completed to assure the provider of the safety of the premises.
• The clinician received appropriate training to carry out their roles.
• There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
• The clinician maintained the necessary skills and competence to support the needs of patients.
• The clinician was up to date with current guidelines.
• The clinician was aware of, and complied with, the requirements of the Duty of Candour.
• The clinic made referrals to other relevant services in a timely manner.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care