Rosebank Care Home

Updated 18 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 3 February 2021 and was announced.

Updated 18 February 2021

About the service

Rosebank Care Home is a residential care home providing personal and nursing care to 20 people living with dementia at the time of the inspection. The service can support up to 26 people. Rosebank Care Home is a large detached two-storey house set in its own grounds.

People’s experience of using this service and what we found

During this inspection we found improvements in regard to medication however additional improvements were needed and so we have made recommendations in regards to medication. We also made additional recommendations in regards to care documentation and mealtimes.

Care plans and risk assessments were in place that reflected the needs of people, however we identified that some information held in care plans was not always reflected in other not always reflected in other documentation. We discussed this at the time of our inspection with the registered manager who assured us this would be actioned accordingly

We observed care being delivered in the home and saw that this was done in a caring and patient manner. We saw that people were comfortable in the presence of staff and positive relationships had developed between people receiving support, relatives and care staff. Visitors told us staff were kind and treated their relatives with dignity and respect.

Staff were recruited safely and received regular training, received supervisions, attended staff meetings and had regular competency checks. Staff we spoke to said that they felt well supported. The registered manager had implemented a number of new processes following discussions with staff.

The activities co-ordinator had recently left, however the registered manager assured us that the staff were continuing with the activities and was in the process of recruiting another activities co-ordinator.

Complaints, accidents and incidents were managed appropriately and referrals were made to other professionals in a timely manner when people living in the home were in need.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update - The last rating for this service was requires improvement (published 03 November 2016). There was also an inspection on 21 November 2017 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.