Sea Mills Care

Updated 4 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post. The Operational Business Manager was registered with CQC, however there was also a manager in place running the service on a day to day basis and this person was intending to register.

Notice of inspection

We gave a short period notice of the inspection in order to be sure that there would be someone available to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the registered manager, manager and contacted the two care staff employed by the company. We spoke with four out of the six people receiving support with personal care. We reviewed three people’s care records and looked at other records relating to the running of the agency such as audits and policies.

Updated 4 October 2022

About the service

Sea Mills Care is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were six people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were happy with the service they received and had built positive relationships with staff. Staff often undertook extra tasks around the house, outside of the care package in order to support people in their everyday lives. People felt safe and staff had support plans and risk assessments in place to guide them with people’s individual needs.

People and their relatives, where appropriate were involved in planning care. Regular reviews were undertaken to ensure care plans were up to date and reflective of people’s current needs. People felt able to talk to staff if they had any issues or concerns. There was a policy in place to support people in making formal complaints if necessary.

Staff worked with healthcare professionals when necessary, such as district nurses and GPs. Staff received training and ongoing support to ensure they were able to meet people’s individual health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. There were systems in place to monitor the quality and safety of the service. People and staff felt well supported and confident they would be listened to if they needed to raise concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk