We carried out a review of the data available to us about Deer Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Deer Lodge, you can give feedback on this service.
Deer Lodge provides residential accommodation for up to 14 older people, some with a diagnosis of dementia. At the time of our inspection there were 14 people using the service.
People’s experience of using this service and what we found
People using the service and their relatives told us that Deer Lodge was a safe place to live. This was because staff looked after them well and were also aware of what steps they would take to protect people from potential harm and abuse. There were enough staff to support people and recruitment procedures were robust. Risks to people were assessed and included ways in which staff could support people to keep safe. People were supported to take their medicines in a safe manner by staff who had the relevant training to do so. There were appropriate infection control measures in place and family and friends were allowed to visit their relatives in line with government guidance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The environment was clean and fit for purpose, people lived in an appropriate physical space with both private and communal spaces for them to spend time in. We received positive feedback about the quality of food in the home and staff supported people that needed extra assistance with eating and drinking. There were alternate choices available to people. The provider worked and shared information with healthcare professionals which helped to ensure people’s healthcare needs were being regularly monitored and reviewed.
The service was caring. There was a friendly, homely feel to the service. Staff understood people’s needs and supported them in a way that was respectful and dignified. People were encouraged to maintain their independence and were able to maintain relationships that were important to them.
There was a digital care planning system in place and care plans clearly identified people’s support needs and the help they needed. People told us they were happy with the activities provision on offer. People and their relatives told us they knew who to speak with if they were not happy about the service.
Relatives and staff told us there was an open culture in the service and the manager was approachable. There were systems in place to monitor the quality of service and the provider had plans in place to introduce more meaningful engagement with people and their relatives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service under a new provider since it registered with us on 26 November 2021. The last rating for this service was good (published 02 November 2019), this was published under the previous provider.
Why we inspected
This inspection was prompted by a review of the information we held about this service and when it first registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Deer Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.