We carried out a review of the data available to us about Mary Personal Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mary Personal Care Ltd, you can give feedback on this service.
About the service
Mary Personal Care Ltd is a domiciliary care service providing personal care to people who live in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there was 1 person receiving personal care as part of a sub-contractual arrangement.
People's experience of using this service and what we found
Right support
People were supported by staff who knew them well and who promoted their independence.
People were fully involved in making decisions about the support they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received warm and compassionate support and developed trusting relationships with staff. We have made a recommendation about recording staff supervision. Support was personalised and promoted people's individuality and human rights. Care plans reflected people's care needs. Staff were trained and understood how to support people to stay safe from harm or abuse.
Right culture
The ethos, values, attitudes and behaviours of managers and staff ensured people led confident, inclusive and empowered lives. Staff promoted equality and diversity when supporting people.
There were systems in place to monitor the quality of the services provided and a culture of improvement was embedded in the service.
People and staff had opportunities to give feedback about the service and contribute their ideas for improvement. They felt listened to and were confident that any issues would be resolved in the right way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 28 January 2020) as the provider was in breach of Section 33 of the Health and Social Care Act 2008. The service did not have a registered manager and had not taken action to recruit one. At this inspection we found the provider was no longer in breach of Section 33
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.