We carried out a review of the data available to us about BMBC Night Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about BMBC Night Service, you can give feedback on this service.
BMBC Night Service is a domiciliary care service which provides personal care to people living in their own homes. The service supports adults with a range of needs who require care during the night. At the time of our inspection there were 4 people using the service.
People’s experience of using this service and what we found
People were supported by staff who were kind and caring. Staff knew people well and this supported them to provide personalised care to each person. People’s preferences were respected, and their needs were met.
Most risks to people were assessed and managed well. People’s relatives had no concerns about people’s safety whilst using the service. Staff knew how to safeguard people from the risk of abuse and people were protected from the spread of infection.
People were supported by a small number of regular staff members. This supported good continuity of care for people. The provider had suitable systems in place to ensure new staff were recruited safely. Staff received suitable training and supervision, to ensure they had the right skills to care for people.
Staff recognised when people needed support from other services, and they sought advice and assistance if they were concerned about people’s health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The service was managed well, and staff were supported to provide a good quality service. There were systems in place to monitor the quality and safety of the service. People, their relatives and staff had regular opportunities to provide feedback about the service and there was an effective complaints process in place.
Everyone we spoke with provided complimentary feedback about the service. Staff morale was positive, and people’s relatives confirmed the service provided effective care to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 July 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.