Bowbrook House

Updated 15 July 2023

Why we inspected

This was a targeted inspection to follow up on information received. We needed to check the provider was meeting the requirements regarding the safe care and treatment of people in accordance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Inspection team

This inspection was completed by 1 inspector.

Service and service type

Bowbrook House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Bowbrook House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection and had contact with the local authority. Local authorities together with other agencies may have responsibility for funding people who used the service and monitoring its quality. We spoke with representatives from the Clinical Commissioning Group and West Mercia Police to gain their views and any information they may have regarding Bowbrook House.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people about the support they received and 1 relative. Additionally, we spoke with 3 staff members of the care team and the registered manager. We reviewed the care and support plans for 3 people.

Updated 15 July 2023

About the service: Bowbrook is a residential care home situated on the outskirts of a large town. The home provides personal care for up to 30 people. At this inspection they were providing care to 29 people which included people receiving respite care.

People’s experience of using this service: People were safeguarded from harm and supported by sufficient staff to meet their needs. Staff were recruited using safe recruitment procedures. Risks to people’s wellbeing were assessed and plans were in place to mitigate any area’s highlighted. People received their medicine on time. Lessons were learnt when things went wrong, and plans were in place to manage any infectious outbreak.

People’s care needs were assessed in line with best practice and staff received the necessary training to fulfil their role. People were supported to maintain a balanced diet and access health care whenever needed. The principals of the Mental Capacity Act (2005) were adhered to. The home was adapted to meet the needs of the current group of residents.

People were treated with kindness and involved in decisions about their care. People’s privacy was respected.

People had access to activities they enjoyed and there was a complaints process if they were unhappy. People’s end of life wishes were supported.

People felt that the home was well-led, and the staff understood their roles. The quality in the home was monitored and improvements made when identified. The provider worked with others and looked at continuous improvements.

We feel the home has met the criteria for good; more information is in the full report.

Rating at last inspection: At the last inspection we rated the service as good (Report published 27 October 2016)

Why we inspected: The service was inspected in line with our current methodology and previous rating of good. We were aware that there had been a recent fire at the property which remains under review by the fire brigade. We did not investigate the incident however we did review the actions taken.

Follow up: We will continue to monitor the service and review any intelligence received to inform future inspections.