We carried out a review of the data available to us about Celtic Care Services Ltd (Swindon) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Celtic Care Services Ltd (Swindon), you can give feedback on this service.
Celtic Care Services Ltd (Swindon) is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection 20 people were receiving regulated activity of personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices independence, and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
The service supported people to have the maximum possible choice, control and independence. People were able to be independent and had control over their own lives. Staff helped people achieve their aspirations and goals, and to pursue their interests. Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests.
Right Care:
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to people's individual needs. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People were enabled to pursue interests and take part in a variety of activities that were tailored to them. Creating opportunities for people to try new activities enhanced and enriched their lives.
Right Culture:
Staff knew and understood people well. They were responsive, supporting people's aspirations to live a life of their choosing. Staff turnover was low and as a result people received consistent care from staff who were familiar to them. People and those important to them, including advocates, were involved in planning people's care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good, published on 18 October 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.