Sana Care Services

Updated 2 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 September 2022 and ended on 03 October 2022. We visited the location’s office on 21 September 2022.

What we did before the inspection

We reviewed information we had received about the service since the service was registered in July 2021. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We visited the agency’s office where we met with the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also reviewed a range of records. This included two people’s care records and the staff files for two members of staff. We looked at how staff had been recruited, trained and supervised.

Following our visit to the office, we had a telephone call with a relative of the person who used the service about their experience of the care provided. We also completed a telephone interview with the member of staff who is currently providing personal care on behalf of the agency.

Updated 2 December 2022

About the service

Sana Care Services is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. One person was receiving the regulated activity of personal care at the time of our inspection.

People’s experience of using this service and what we found

As the agency was only supporting one person at the time of our inspection, our judgements have been based on the limited feedback gathered from the relative of one person who received a service and another person who had previously used the agency. It was therefore not possible to provide a rating at this time.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback about the service people received was positive and relatives told us that the support provided by the agency had enabled their family member to remain safely in their own home.

People were assessed prior to the commencement of care, from which a personalised plan of care was devised. Risks had been assessed and action taken to safeguard people from the risk of abuse or avoidable harm.

Staff were employed to meet the needs of the people who received personal support. People were supported by regular staff who knew them well. Staff were kind and compassionate in their approach and had developed a good rapport with both people and their families. Staff promoted people’s privacy and dignity and encouraged people to retain their independence.

Appropriate measures were in place to ensure staff were suitably vetted prior to appointment. Training was ongoing to ensure staff had the skills and experience to support people effectively.

Quality assurance and governance systems were evolving to be able to ensure effective monitoring of the service as it grows.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to look at the overall safety and quality of the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.