Clent View Domiciliary Service

Updated 6 February 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 December 2018 and was announced. The inspection team consisted of one inspector.

As part of the inspection we looked at information we held about the service. This included statutory notifications which are notifications the provider must send to inform us about certain events. We requested information about the service from the Local Authority (LA). They have responsibility for funding people who used the service and monitoring its quality. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We visited the provider’s main office location. We spoke with the only person who used the service and their relative. We spoke with three members of staff, the registered manager, senior and area manager. We also spoke with one external healthcare professional. We reviewed the care records for the person that used the service, reviewed the records for two members of staff, and records related to medicines, audits, complaints, accident records and the results of the provider’s surveys.

Updated 6 February 2019

This inspection took place on 13 December 2018 and was announced. We gave the provider 48 hours’ notice that we would be visiting the service. This was because the service provides domiciliary care and we wanted to be sure that the manager and staff would be available.

At our last inspection visit on 26 February 2016 the service was given an overall rating of Good. At this inspection the service remained Good.

Clent View Domiciliary Service is registered to provide personal care to people in their own homes. People who use the service may have a physical disability, learning disability or an autistic spectrum disorder. On the day of the inspection there was only one person receiving support from the service in their own home. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.

The person receiving support told us they felt safe and were happy with the standard of care they received. Staff we spoke to were aware of people’s risks and appropriate equipment was available for staff to use. In relation to safeguarding, staff were knowledgeable about different types of abuse and how to raise a concern.

There were sufficient numbers of staff on duty to meet the care and support of the person using the service. The provider had a robust recruitment procedure and staff were trained to meet the care needs of the person using the service. We found that there were appropriate arrangements in place for the safe management, administration and storage of medicines.

The person using the service was supported to eat and drink. The person’s care and health needs were assessed and reviewed. The care was planned and delivered to meet the person’s needs. The person using the service, their relative and health care professionals had been involved in the planning for their care needs. Care plans and risk assessments provided clear information and guidance for staff on how to support the person using the service.

Staff treated the person with dignity and respect and helped to maintain their independence. The person receiving support was supported by staff to participate in activities and access the community.

The person using the service told us staff asked for their consent before administering care and support. Staff understood they should gain people’s consent where possible.

The person receiving support and their relative told us they were confident any concerns or complaints they had would be listened to and the matter resolved in a timely manner.

The person receiving support and their relative told us the staff, provider and manager were knowledgeable about the service and the person receiving support. Staff and management were also approachable.

We found the provider had systems in place to gather people’s views on the service they received. They had taken action to respond to feedback received.