Aldbourne Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed 1 quality statement for this key question. People were supported to keep in contact with family and friends, and visiting was promoted at any time. People were supported to be as independent as possible and make decisions about their daily lives. People were involved in planning their care and had a personalised care plan to guide staff in providing the support they required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We observed staff interacting with people in a friendly and attentive manner. People were treated with dignity and respect, and able to make choices about how they spent their day. People enjoyed visits from family and friends and a variety of social activities, such as Pilates, in the communal areas.

Staff knew people well and promoted decision-making whilst encouraging independence. Leaders told us involving people in their care was essential, as they knew themselves and what they wanted, better than anyone. Leaders told us family and friends were always welcome and technology was used to help people keep in touch with those who lived away.

People were able to have visitors in their room or communal areas, whenever they wished. Relatives confirmed they visited at different times, without giving notice. They said they always received a warm welcome. People told us they were able to make choices about their day-to-day activity and remain as independent as possible.

Each person had a detailed person-centred care plan, which demonstrated their needs and wishes. Systems were in place to review the plans on a monthly basis or as anything changed. This ensured the information was kept up to date and relevant. Each person was given a lead nurse, which ensured oversight but also a clear contact for family and friends.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.