Care @ Rainbow's End

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Care @ Rainbow's End is a ‘care home’ providing personal care for up to 5 younger adults with a learning disability. At the time of the assessment, the service was supporting 5 people. Care @ Rainbow's End was last rated Inadequate (published 18 July 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). During this assessment we found the service had improved. We carried out our on-site assessment on 16 April 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. We assessed a total of 21 quality statements from the safe, effective, and well-led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. This assessment did not cover all parts of our Single Assessment Framework; therefore, we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings.

People's experience of this service

Management, staff team and relatives told us since the last CQC visit, significant improvements had been made to the service and this has made the service safe for people. Relatives told us staff knew people well and they understood their needs. We saw improvements had been made and people had better quality of life and their human rights were respected and protected. People’s care planning records now provided staff with clear guidance on how to support them. This meant people received care and support in line with their choices, preferences and wishes. Where people were deemed to lack capacity, the Mental Capacity Act was followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported by a staff team who had completed the required training to ensure they had the skills and competencies to support people in line with their assessed needs. The service was well-led. There were effective governance systems and processes in place to monitor the quality of the service provided to people.