We carried out a review of the data available to us about Yes Care Services - Liverpool on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yes Care Services - Liverpool, you can give feedback on this service.
Yes Care Services - Liverpool is a domiciliary care agency providing care to people living in their own homes. At the time of our inspection the service was supporting 164 people with personal care. Some of the people supported had a learning disability or autism.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.
Right Care:
Care was person centred however we have made a recommendation to the provider as the information within some care plans needed to be more detailed around choices, preferences and to fully mitigate risks. Although we identified some improvements care plans did focus on privacy and dignity, people’s equality and diverse needs were consistently promoted.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed. Where assessed, staff prepared food and drink to meet people's dietary needs and requirements.
People told us they felt safe receiving care from Yes Care Services - Liverpool. Comments included, “The staff are outstanding” and “I cannot praise them enough.”. People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely.
Staff treated people with kindness, compassion and dignity. People confirmed they were involved in choices and decisions regarding their care and support. We received some feedback regarding a person being embarrassed due to staff being young, and said they preferred older care staff which were sometimes not available.
There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.