Prospect Concerns Care Ltd

Prospect Concerns Care Ltd is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service

Care plans included support required with personal care but did not include support needed with nutrition. Robust pre-employment checks had not been carried to ensure staff were suitable to work with people.

Robust audit arrangements were not in place to ensure shortfalls could be identified and prompt action taken.

Risks assessments were in place to ensure people received safe care. Staff were aware of how to safeguard people from abuse. Systems were in place to prevent and minimise the spread of infections when supporting people. Medicines were being managed safely. Systems were in place to ensure staff attended calls on time.

Staff had been trained to perform their roles effectively. Staff supervisions were regular to ensure staff were being supported at all times. People were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity. People were encouraged to be independent and to carry out tasks without support. Communication plan included how to communicate with people.

Systems were in place to ensure feedback was received from people on their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 August 2021 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Enforcement and recommendations

We have identified a breach in relation to fit and proper persons employed and good governance at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.