Bridgewater Park Care Home

Updated 7 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by 3 inspectors. An Expert by Experience also made calls to relatives the following day. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Bridgewater Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bridgewater Park is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we received about the service since our last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people who used the service and 9 relatives to ask about their experience of care provided. We also spoke with the area director, the registered manager and 9 members of staff. We reviewed a range of records. This included 3 people’s care records and a range of medicine records. We looked at 3 staff files in relation to recruitment and supervision. We reviewed a variety of records relating to the management of the service.

Updated 7 April 2023

About the service

Bridgewater Park Care Home is a care home providing personal care and accommodation for up to 63 people, some of whom may be living with dementia. At the time of the inspection 42 people were living at the service.

People’s experience of using this service and what we found

People were supported to stay safe. There were clear processes in place for managing risk and risk assessments were person centred and reviewed regularly. There was an open culture of learning from accidents and incidents, which were regularly reviewed to identify themes and trends.

There was enough competent staff to care for people safely and staff had the right mix of skills to ensure safe practice. Recruitment systems were robust and ensured the right staff were employed to keep people safe.

Staff followed clear policies and procedures for infection prevention and control and were trained and understood their role and responsibilities for maintaining high standards of cleanliness. The provider had an action plan in place to continue with the planned refurbishment.

Effective safeguarding systems were in place. Safeguarding concerns were managed consistently and promptly. All staff had an awareness and understanding of abuse and felt comfortable raising concerns about their own or other people’s safety.

Medicines were managed safely. People received their medication as required and staff were competent and trained in the administration of medication.

The provider had effective governance systems in place. Risks were identified through audits and action plans were produced that monitored the services performance and used the information to drive improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 22 September 2022). At our last inspection we recommended the provider made improvements in refurbishment of the premises, staffing levels and risk management. At this inspection we found the provider had made improvements in these areas.

Why we inspected

We carried out an unannounced inspection of this service on 4 August 2022. We undertook this focused inspection to check the service had followed their action plan and to confirm improvements were made. This report only covers our findings in relation to the Key Questions safe and well-led which contain those improvements.

We looked at infection prevention and control measure under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last inspection, by selecting the ‘all reports’ link for Bridgewater Park Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.