Westwinds Residential Home

Updated 18 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 24 February 2021 and was announced.

Updated 18 March 2021

Westwinds is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Westwinds accommodates 14 people, some of whom may be living with varying degrees of dementia, in one adapted building.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

People were supported by sufficient numbers of staff who knew them well and were focussed on promoting their independence and happiness. Staff received on-going training, supervision and support to develop the skills and expertise required to undertake their roles.

A wide range of interesting and meaningful activities were available to people and relationships with the local community were well established. These measures all promoted people's social interactions, well-being and self-esteem.

Staff were caring and treated people with dignity and respect and ensured people's privacy was maintained, particularly when being supported with their personal care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Promoting and maintaining people's independence was a key feature of the home.

Staff worked closely with external professionals to promote people's physical and mental well-being. People's medicines were managed safely and in the way they preferred. People were supported to have a balanced diet that met their cultural and health needs.

Safeguarding procedures were in place and staff had received training in safeguarding vulnerable adults. Staff knew how to recognise abuse and told us they would report any concerns.

The registered manager provided good leadership. Staff told us they felt they were listened to and valued by the registered manager and provider.

There was a complaints policy which was available in an easy read format and complaints had been responded to and resolved appropriately.

Regular checks and reviews of the service, including the environment, continued to be made to ensure people experienced good quality, safe care and support.

Further information is in the detailed findings below.