Archived: Ashleigh Residential Home

We asked the service to provide us with an action plan demonstrating what they had done to address the issue of non-compliance. We received an action plan from the registered manager. This detailed the procedures put in place to address the concerns. We used this inspection to see what actions had been taken.

We spoke with a range of people about the home. They included the provider, staff members, a visiting family member and people who lived at the home.

We observed the home was clean and tidy on the day our visit and actions had been taken to protect people from the risk of infection.

The people we spoke with told us they had no concerns about the care being provided. They told us they felt well cared for. One person told us, "The staff are fantastic. I have no grumbles at all."

We found new procedures and paperwork had been introduced. This was to ensure there was an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service.

We saw staff were kind, supportive and respectful towards people who used the service. One person said. "The girls are lovely. They help me when I need it."

We were told that staff turnover was low, and we found that where staff were recruited that the provider operated suitable procedures to ensure staff were appropriately skilled to work with the people within the home.

We found that infection control measures in the communal bathroom and toilets were not adequate to prevent the spread of potential infections. The quality monitoring systems in place within the home had failed to identify these and other risks to people's safety .

We were told by staff that it was "a lovely place to work” with good management support.

We saw evidence of the service welcoming and using feedback to further improve services. We saw that there were appropriate policies and procedures in place to meet the needs of people. We saw evidence of those policies and procedures being followed in practice to safeguard and promote the health and well being of people using the service, visitors and staff.

We observed staff interacting with people and their relatives. We saw that people were treated with dignity and respect. We observed that staff worked with people to support their preferences and to help them maintain their skills and strengths.

We were shown evidence of regular and timely reviews of individual care plans and how they were adapted as circumstances changed.