- GP practice
OHP - College Green Medical Practice
Report from 11 April 2024 assessment
Contents
Ratings
Our view of the service
OHP - College Green Medical Practice is an NHS GP practice located in Birmingham. The deprivation score of the area in which the practice is situated is 4 (1 being most deprived, 10 being less deprived). There were approximately 18,000 people registered with the practice at the time of our assessment. The provider is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities: diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out an announced comprehensive assessment of 33 quality statements, under the safe, effective, caring, responsive and well-led key questions between 5 August 2024 and 23 August 2024. This assessment was carried out to assess the quality of services being delivered and to provide a rating. This service has not been inspected before. At this assessment, we found there was a strong focus on safeguarding and safety. We found that managers investigated concerns appropriately and shared learning internally and externally to improve the quality of services being delivered. Clinical staff involved people in decisions about their care and treatment and supported them to ask questions. Patient feedback was consistently positive about telephone and appointment access and about how caring the staff were. Where negative feedback was provided, the practice took action to improve further. All staff strived to provide high quality services with the patient’s needs at the centre of everything they did.
People's experience of this service
Patient feedback we reviewed during this assessment showed that patient experience overall was very positive, with staff being described as kind, friendly and understanding. The 2024 GP patient survey showed that patient satisfaction with their overall experience of the practice, how well they felt listened to by the healthcare professional and satisfaction with being treated with care and concern by the healthcare professional and being involved in decisions about their care and treatment remained high when compared with previous years. Satisfaction was higher than local and national practices. The 2024 GP patient survey data also showed that patient satisfaction with telephone access had improved to 80% in 2024 from 66% in 2023. This was higher than local and national averages. Satisfaction in contacting the practice in general was high, as was satisfaction with appointment choice and waiting times. Feedback from 15 people to CQC was positive about staff and how caring and understanding they were. People felt confident in and comfortable with staff. The practice had received 297 reviews on the Healthwatch website, with an overall rating of 4.5 stars. We saw there were 44 reviews in June 2024. Of these reviews, 42 were positive about staff and the overall service received. The practice had received 20 reviews on the NHS website between January and June 2024. Of these reviews, 17 were positive. The practice collected and monitored patient feedback from a range of sources including through the friends and family test. In June 2024, 50 patients had responded to the survey. Of those responding, 84% had commented that their overall experience was very good and 14% good. Data showed that of those patients who responded to the survey between March 2023 and April 2024, on average 93% of people would recommend the practice.