Karing Hands Care

Updated 24 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 2 December 2022 and ended on 6 December 2022. We visited the location’s office on 2 December 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 2 September 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.

During the inspection

We spoke with 1 of the 2 people who used the service and a relative of the other person who used the service about their experience of the care provided. We spoke with the registered manager who is the only staff of the service. This included face to face and telephone conversations.

Updated 24 January 2023

About the service

Karing Hands Care is a domiciliary care service providing personal care to people in their own homes. At the time of our inspection there were two people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care. The service had systems in place which supported safeguarding people from avoidable harm and abuse. Medicines management protocols were safe. People received their care and support in a timely and person-centred manner.

At the time of this inspection, the registered manager was the only staff of the service. They were trained and skilled to deliver people’s care and support competently.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was caring. People were treated with dignity and respect. They were involved in decisions about their care and were supported to maintain their independence. Their choices and preferences were respected.

People’s care was delivered in a person-centred manner. Their care plans included information about their needs, choice and how their care was delivered tailored to their individual needs. There were systems in place to support people to raise any concerns or complaints they may have about their care.

The service was led and delivered by a skilled registered manager. There were systems in place to monitor the care people received and make improvements were relevant. The culture within the service promoted inclusion and safe care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 September 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service .

Recommendations

We have made a recommendation about end of life care planning.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.