Mercy Care Centre

About the service

Mercy Care Centre is a residential care home providing personal care to up to 50 people. The service provides support to younger and older adults, people with sensory or physical impairment, mental health diagnosis and dementia. Mercy Care Centre accommodates people over 2 floors. On the ground floor is Mount Carmel that provides residential care to people. Beaumont House supports people with dementia and is provided on the ground floor and first floor. At the time of our inspection there were 47 people in total using the service.

Mercy Care Centre also has an on onsite extra care facility of 18 flats, known as Kinsale Court. The support provided to people at Kinsale Court, is managed by independent care providers that are employed directly by people living in the flats. Therefore, we did not include the extra care facility in the inspection. However, the provider remains registered to provide this facility and we advised them to remove this from their registration if it is no longer required.

People’s experience of using this service and what we found

People were protected from the risk of harm as staff knew the procedure to follow to report concerns. Assessments were completed and followed as staff had guidance to support people safely and records were up to date and completed. The home was cleaned to a good standard and well maintained and free from environmental risks. Medicines were managed safely, and people received their medicines as prescribed. Staff were recruited safely, and there was enough staff deployed at the service to ensure people’s needs were met.

People were supported by trained staff. Where needed, people were supported to eat and drink. Where people were at risk of risk of malnutrition and dehydration this was monitored, and referrals made to the relevant healthcare professionals. People were supported to access health care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s equality and diversity was fully respected. People were supported by kind and compassionate staff who understood what was important to them. People told us staff treated them with kindness and respect. People were encouraged and supported to express their views.

People received personalised support tailored to meet their needs and preferences. People were supported to choose and engage in activities of their preference. Complaints were used to improve people’s experience of care and support. People were supported in a sensitive way to share their wishes in regard to end of life care and support.

People, relatives, and staff were encouraged to feedback into the running of the service. The provider and registered manager worked alongside partner agencies to enhance the support provided to people.

Mercy Care Centre is a purpose built development and situated in Derby. It comprises of two houses. Beaumont House accommodates up to 30 people and Carmel House, which accommodates up to 20 people. They provide residential care to people, those living with dementia and end of life care. There is a sheltered accommodation with in self-contained flats next to the care home. Personal care is provided to people living in these flats.

At the time of our inspection visit there were 47 people in residence and two people were in receipt of personal care and support in their own homes.

At the last inspection of 9 September 2015, the service was rated Good. At this inspection we found the service remains Good.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care. There were enough staff to provide care and support to people to meet their needs safely and recruitment processes ensured that people were protected from being cared for by unsuitable staff. Staff understood their responsibilities to protect people from abuse and avoidable harm.

People were consistently protected from the risk of harm. Risks were assessed and preventative action was taken to reduce the risk of harm to people. People received their prescribed medicines safely. People were supported to maintain good health and nutrition.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People developed positive relationships with the staff who were caring and compassionate. Staff new people who used the service well and respected and promoted their dignity. People were involved in the development and review of their care plan to enable staff to provide personalised care in line with people's personal preferences. Staff provided continuity of care and worked in a flexible way so that they could meet people's needs in a person centred way.

People maintained contact with family and friends. They had opportunities to take part in meaningful activities, had their religious and diverse and cultural needs met that promoted their wellbeing.

People knew how to raise a concern or make a complaint and were confident that their complaints and concerns would be listened to and action taken.

The service continued to be well managed. People and staff had confidence in the registered manager and found they were supported and provided leadership. The registered manager was meeting their regulatory responsibilities. Effective systems were in place to monitor and improve the quality of the service provided through a range of audits and views sought from people, their relatives and staff to influence the service and drive improvements.