Updated 9 January 2024
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Aaron View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Aaron View is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
Inspection activity started on 7 December 2023 and ended on 18 December 2023. We visited the service on 7 December 2023.
What we did before the inspection
We reviewed information we had received about the service since it registered with CQC. We contacted social care commissioners who help arrange and monitor the care of people living at Aaron View Care Home. We sought feedback from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 4 people who lived at Aaron View Care Home and 11 relatives about their experience of the care provided. We spoke with 7 members of staff including the registered manager, deputy manager, chefs, team leader and care staff.
We spoke with 1 agency staff and 1 person on work experience from college.
We also spoke with 2 visiting professionals and emailed other professionals involved in the service for feedback.
We looked around the building to assess environmental safety and cleanliness. We looked at written records which included 4 peoples care records and 4 staff files. A variety of records relating to the management of the service were also reviewed.
We continued to seek clarification from the registered manager to validate evidence found.