The Safehouse BD Limited Also known as Primrose Close

The Safehouse BD Limited is registered to provide personal care. At the time of this inspection, the service was providing personal care to 1 person with mental health needs living in a supported living scheme.

People’s experience of using this service and what we found

People’s relatives told us their loved ones were safe. There were effective systems and processes in place to minimise risks to people. The assessments provided information about how to support people to ensure risks were reduced.

The manager and staff knew how to protect people from the risk of harm or abuse. There were enough numbers of staff available to meet people's needs. Staff were recruited safely and received an induction and training to ensure they could meet people's health and care requirements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were systems in place to ensure proper and safe use of medicines. People received their medicines as prescribed. We observed from records people received their medicines on time.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There was an effective training system in place. Care workers demonstrated good knowledge and skills necessary for their role.

There was a complaints procedure in place, which people’s relatives were aware of. Quality assurance processes such as audits, accidents and incidents, were used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on11 August 2021 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staffing recruitment. A decision was made for us to inspect and examine those risks.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.