Hillside Care Home

Updated 27 June 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one inspector.

Service and service type: Hillside Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave 24 hours notice of the inspection because this is a small service and people were often out during the daytime.

What we did:

Before Inspection: We reviewed feedback we had received about the service. We checked statutory notifications that we had received from the provider. Statutory notifications are reports of important events that providers are required by law to tell us about. We reviewed information sent to us in the provider information return (PIR). Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During Inspection: We spoke with one person, one member of staff and the registered manager. We reviewed one person’s care plan, checked medicines records and person-centred planning. We reviewed records of incidents and complaints.

After Inspection: We had a telephone conversation with a relative and the provider sent us further evidence.

Updated 27 June 2019

About the service: Hillside Care Home is a residential care home providing support to people with learning disabilities and autism. They are registered to provide support to up to two people and there was one person living at the service at the time of this inspection.

People’s experience of using this service: The person living at the service and a relative said they felt the care provided was safe. There were plans in place to manage risks and respond to incidents. Information was being shared with the local authority and CQC when required. There were plans in place to ensure the person had support from sufficient numbers of suitable and trained staff. There was a new registered manager in post who had implemented improvements since our last inspection so all of the legal requirements were now met.

The care delivered met the principals outlined in Registering the Right Support. Care was planned in a way that focussed on the person’s desired outcomes and the provider had introduced a variety of tools to involve them in making decisions and choices about their care. There was a timetable of meaningful activities for the person and staff ensured their healthcare needs were met. The person had a keyworker who knew them well, as well as regular input from their advocate and relatives. The person had regular health check-ups and robust systems had been introduced to document and monitor healthcare appointments.

The person was supported by staff that knew them well and there was a positive working relationship, with a consistent staff team supporting them. Care was planned in a way that recognised the person’s strengths and encouraged them to be independent. Staff had received training for their roles and training was tailored to the needs of the person they supported.

Medicines were managed and administered in line with best practice. The quality of the care delivered was regularly checked through audits and there were systems in place to involve people, relatives and staff in decisions about the service. There had been improvements on the information provided to people about fees and there was a clear complaints policy in place.

Rating at last inspection: Requires Improvement (Report published 4 October 2018)

Why we inspected: This was a planned comprehensive inspection scheduled in line with our policies.

Follow up: We will continue to monitor the service and will return to inspect again in line with our policies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk