Archived: Priesty Fields Care Home

Priesty Fields Care Home is a residential care home providing personal and nursing care to up to 78 people across four floors, each of which has separate adapted facilities. At the time of our inspection there were 32 people using the service.

People’s experience of using this service and what we found

At this inspection, we found concerns with the management of risk, medicines, record keeping and governance. We have also made a recommendation about appropriate documentation regarding recruitment.

Medicines were not always managed safely within the home, care files at times held conflicting information and the monitoring information for people’s well-being was not routinely completed. Additionally, the audits that where in place had not identified the issues found during the inspection.

People felt safe with staff, who had the appropriate training and skills to provide care safely and effectively. The provider had systems in place to ensure people were protected from abuse and avoidable harm. Staff received an induction and were supported through a programme of regular supervision and training.

Positive working partnerships with other agencies and health and social care professionals had been formed and it had been noted that the provider was very responsive to any feedback and took action to remedy any issues. GPs and other healthcare professionals were contacted for advice about people’s health needs whenever necessary.

Complaints were managed appropriately and monitored by management. Infection control standards were also monitored and managed well. A family member told us “The cleaners are very good, and the place is spotless.”

We observed support being provided in the home and saw this was done in a caring, responsive and patient manner. We saw people were comfortable in the presence of staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 20 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We have found evidence that the provider needs to make improvements. Please see the Safe and Well-led sections of this full report.

You can see what action we have asked the provider to take at the end of this full report.

Enforcement and Recommendations

We have identified breaches in relation to medicines management, risk management, record keeping and governance.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.