The Care Quality Commission
  • Doctor
  • Independent doctor

The KB Clinic

Overall: Good read more about inspection ratings

75 Harley Street, Suite 3 Ground Floor, London, W1G 8QJ (020) 7636 1928

Provided and run by:
Keith Bush

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The KB Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The KB Clinic, you can give feedback on this service.

30 August 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The KB Clinic on 30 August 2022 as part of our inspection programme.

The KB Clinic provides diagnosis and management of musculoskeletal conditions including sporting injuries and spinal disorders. The service provides treatment for spinal pain, including the use of injection and manipulative techniques, to avoid the need for invasive surgery. The service is a specialist clinic, seeing secondary and tertiary referrals in orthopaedics, pain management and sports injuries.

Our key findings were:

  • Care records were written and managed in a way that kept patients safe. Clinical records were completed thoroughly and there was a high standard of care provided to patients.
  • Patients’ immediate and ongoing needs were fully assessed.
  • The service used information about care and treatment to make improvements and was actively involved in quality improvement activity.
  • Staff involved treated patients with compassion, kindness, dignity and respect.
  • The service actively sought and acted on feedback from patients to improve services. We saw evidence of positive feedback from patients and medical colleagues. We spoke with a patient who told us that the service provided was excellent.
  • The service understood the needs of patients and improved services in response to those needs.
  • The service was accessible, and patients were able to access care and treatment within an appropriate timescale for their needs.
  • There was a clear vision and set of values which supported person-centred care. Staff we spoke with understood the vision, values and strategy and their role in achieving them.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.
  • There were clear and effective processes for managing risk, issues and performance.

We found no breaches in regulations. The provider should:

  • Take steps so all non-clinical staff complete safeguarding training.
  • Review policy folders and include the most recent version dates of policies and protocols.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services