Churchill Road

Updated 11 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Churchill Road is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours’ notice of the inspection visit. We wanted to ensure the people living in the home were available for us to speak with and to provide them with assurances about our visit. This was because some people with autistic spectrum disorder become anxious when in the company of unfamiliar people.

What we did:

We reviewed information we had received about the service since the last inspection in September 2016. This included details about incidents the provider must notify us about. We used information the provider sent us in their Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection we spoke with one person living at the service. We spoke with two members of staff and the registered manager. We reviewed two people’s care and support records and three staff files. We also looked at records relating to the management of the service such as incident and accident records, meeting minutes, recruitment and training records, policies, audits and complaints. After the inspection we sought feedback from health and social care professionals.

Updated 11 April 2019

About the service: Churchill Road is a residential care home. It provides accommodation and personal care for up to three adults with autistic spectrum disorder. At the time of the inspection there were two people living at the service.

People’s experience of using this service: The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways:

• People were involved in planning their care.

• People were supported to follow their interests and set their own goals.

• People had good access to their local community and opportunities to meet people and were supported to maintain relationships with friends and family.

People were supported by a small but consistent team of long-term staff who were kind and caring. Because people had lived at the service for many years and staff had worked there for a long time, staff had good relationships with people and knew them well. One person we spoke with told us they liked living at the service.

Both people living at the service were independent in many aspects of their lives. Staff supported people to manage their anxieties and enabled them to be happy doing the things they wanted to do.

Staff knowledge in relation to people’s condition, their needs, and how to support them was thorough.

Care plans were person centred and included people’s personal goals for the year. There was a focus on providing people with a clear timetable and consistent support. This resulted in people being relaxed and being able to enjoy doing things they wanted to do.

There was an open culture where staff and people could raise concerns or issues.

Rating at last inspection: Good (September 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue our on-going monitoring of the service and all information we receive. We will use this information to determine when we next inspect the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk