17/11/2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bluebell Surgery on 17 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff knew how to raise concerns, and report safety incidents. Information about safety was recorded, monitored, and reviewed to identify trends or recurring themes.
- Risks to patients were assessed on a daily basis, well managed and reviewed to identify any trends or recurring themes.
- Patient care was planned and provided in a way that reflected best practice and recommended current clinical guidance.
- Staff had received training appropriate for their roles and further training had been encouraged, recognised and planned.
- Patients told us they were treated well with consideration, dignity and respect and involved in the decisions about their care and treatment. All the patients we spoke with on the day told us it was a friendly, family orientated practice and all the staff were caring and helpful.
- Information regarding how to complain about the practice was available to patients in a leaflet and on the website this was easy to understand and comprehensive.
- The practice staff members had received training regarding safeguarding children and vulnerable adults and knew who to contact with any concerns.
- The practice was adequately equipped to treat patients and meet their requirements. The equipment had been checked and maintained to ensure is was safe for use.
- The practice had a Patient Participation Group (PPG) that supported the practice offering their opinions regarding suggestions for practice improvement.
The leadership structure at the practice was well-established and all the staff members we spoke with told us they felt supported in their working roles by both the practice manager and the GPs.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice