We carried out a review of the data available to us about Lifestyle by Homecare Services (Trafford) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lifestyle by Homecare Services (Trafford), you can give feedback on this service.
Lifestyle by Homecare Services (Trafford) is a domiciliary care agency that provides personal care and wider support to people living in their own homes in the community. The provider supports people with varying levels of care, some with long-term health conditions. At the time of our inspection there were 42 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People, their relatives and staff told us Lifestyle by Homecare Services (Trafford) delivered a safe service. Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns.
Medicines were managed safely. Risk assessments and appropriate care plans had been developed to meet people's needs. Staff knew how to identify and raise concerns about safety; they were confident the service would take them seriously.
Processes were in place to ensure the right staff were safely recruited. Staff received a thorough induction and relevant training to help them meet people's needs. There were enough staff at the time of the inspection. There were safe infection control procedures in place, including enough supplies of personal protective equipment (PPE).
People received a caring service and felt supported and valued as individuals. Core teams of staff supported the same people as much as possible. This meant that the staff knew the people they cared for well. Staff understood how to promote people's independence and ensured the care they provided treated people with dignity and respect. People's communication needs were considered and met.
People's needs were fully assessed prior to the delivery of care and support. Staff supported people to maintain their health and wellbeing by accessing healthcare services which positively supported their health. People's needs and preferences were highlighted in their care plans for staff to follow and changes were made as people's needs changed.
The registered manager understood their responsibilities. Quality assurance processes were robust. The registered manager, supported by other key senior staff, could monitor standards of care delivery with a range of checks and audits. Staff were well supported by the registered manager and other senior staff. Staff were aware of the company's values and staff practice ensured that people using the service remained safe and well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.