Archived: Bluebird Care (Hounslow & Chiswick)

Bluebird Care (Hounslow & Chiswick) is a care agency providing care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection 35 older people were receiving support with personal care.

People’s experience of using this service and what we found

Medicines were not always managed in a safe way. The provider had not ensured staff were skilled, trained or competent when supporting people with medicines. The staff did not always record whether they had administered medicines and the provider's systems for checking this had not been effectively operated.

The provider had assessed most risks relating to people's safety and wellbeing. However, this was not the case for one person and therefore there was not enough information for staff about how to mitigate risks and keep the person safe.

The staff had not always undertaken the training needed for their roles and the provider did not carry out enough checks to make sure they were suitable and competent.

The provider's systems for monitoring and improving quality were not always effectively operated.

People were happy with the care they received. They liked their regular care workers and had good relationships with them. People were involved in planning their own care and were able to make choices about this.

Care plans were detailed and gave staff the information they needed to support people with personalised care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This is the first inspection of the service since it was registered with us on 5 November 2021.

Why we inspected

We carried out this inspection based on the date of registration.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Enforcement and Recommendations

We have identified breaches in relation to safe care and treatment, good governance and staffing at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.