Archived: Ashwood Rest Home

We spoke with three people and one relative, three members of staff and a visiting health professional. The people and relative told us bedrooms were kept clean and tidy and bedding was changed weekly. The visiting health professional told us 'we have never had a problem with this home, the staff are always helpful. We have never noticed it being dirty and we are in nearly every day'.

People were protected from the risk of infection because appropriate guidance had been followed. People who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises. However, improvements were still required to ensure they were embedded in practice and continued to be sustained in the future.

We did not speak with people at the home at the time of our inspection as we were looking at the home's systems and processes for quality and safety.

People were protected against the risks associated with medicines because the provider had some arrangements in place to manage medicines safely. The provider had a plan in place to regularly assess and monitor the quality of service that people received.

People experienced care, treatment and support that met their needs and protected their rights.

People were not cared for in a clean, hygienic environment.

People were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage medicines.

People who used the service, staff and visitors were not fully protected against the risks of unsafe or unsuitable premises due to inadequate system for monitoring the safety and security of the premises.

The provider did not have a system to regularly assess and monitor the quality of service that people received.

People's privacy, dignity and independence were respected. They were protected from the risks of inadequate nutrition and dehydration. The staff involved in food preparation were aware and produced food that facilitated a healthy balanced diet. People were not fully protected against the risks associated with medicines because the provider did not have a system in place for the recording and reporting of medication errors or near misses.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had some systems in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others. However, they did not have an effective system in place to regularly assess and monitor the quality of service that people received in relation to auditing, identifying and analysing accidents, incidents and near misses.