We carried out a review of the data available to us about Macrita Healthcare - Main Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Macrita Healthcare - Main Office, you can give feedback on this service.
Macrita Healthcare is a domiciliary care agency providing personal care and support to people in their own homes. At the time of our inspection one person was receiving personal care.
People’s experience of using this service and what we found
People received good care from staff who knew them well and understood their individual needs. People were involved in planning their own care and giving their views and opinions. People were treated with dignity and respect.
People were protected because staff were trained in safeguarding and able to identify and report concerns. There were recruitment procedures in place and appropriate checks to ensure that staff were suitable for their role. Staff understood the risks associated with the person’s care as they worked closely with them on a regular basis. However, some improvement in care planning and risk assessment documentation was necessary. There were sufficient numbers of staff to ensure the person’s care needs were met.
Staff received training to support them in their roles. Supervisions and appraisals were used to monitor staff performance and development needs.
The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were staff in place to support the registered manager in their role. Systems were in place to support the running of the service, such as monitoring visits, ensuring they were taking place as expected and the recording of accidents and incidents.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 23 September 2021 and this is the first inspection.
Why we inspected
We inspected the service in order to provide a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.