Archived: Cera Clacton on Sea

Cera Clacton on Sea is a domiciliary care agency providing personal care and support to people in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 41 people using the service who were in receipt of personal care.

People’s experience of using this service and what we found

We have made recommendations to the provider around safe recruitment practises. Minor improvements were needed in the staff recruitment files to ensure they met with the requirements of the regulation. The registered manager is aware and has sought to rectify any of the concerns raised. Please see the safe section of this report.

People told us they felt safe and were positive about their experience of using Cera Clacton on Sea. Peoples safety had been maximised with the systems in place and staff knew how to protect people from the risk of harm through abuse. Where concerns were raised these were reported and acted upon appropriately.

People were supported to take their medicines safely by trained staff. Checks were regularly undertaken to ensure staff continued to be competent administering medicines. Medicine audits were in place which were able to highlight any errors so appropriate action could be taken to reduce a reoccurrence.

Staff spoke positively about the service and the support they had received from the registered manager. There were sufficient staff with the right skills and training to safely and effectively meet the needs of the people the service supported.

Staff were kind and caring and treated people in a respectful manner. Staff knew people well and had knowledge about people's histories, likes and dislikes. People's equality, diversity and human rights were promoted and respected.

Peoples’ needs were fully assessed prior to a service starting with them at the centre of their care and support. Risks and preferred routines were included as part of their overall care plan and personalised to meet their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems and processes were in place to review the quality of the care and support provided. This included seeking the view of people using the service. The management team were committed to providing a high-quality service to people with a strive to continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 6 October 2018. The new provider registration commenced 23 September 2021.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.