- Homecare service
K&R CARE
Report from 13 August 2024 assessment
Contents
Ratings
Our view of the service
K&R CARE is a domiciliary care agency providing personal care to people living in their own homes. The service has provided personal care people since they became active in November 2021. At the time of our inspection three people were receiving a home care service. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We conducted our on-site assessment of this service on 16 August 2024 and off-site assessment activity continued until 24 September 2024. We looked at 15 quality statements. The registered manager and staff understood their responsibilities to protect people from abuse and avoidable harm. Staff were guided by up to date safeguarding policies and received safeguarding training. People’s risks were assessed, and staff had guidance in care records on providing people’s care and support safely. The provider ensured there were enough staff available to deploy to people’s homes and provide care and support. People’s medicines were stored and recorded correctly. People’s medicines were administered by trained staff. Medicines records were signed appropriately and checked by office staff. Staff followed good hygiene practices when providing personal care and preparing food. The service had a registered manager in post. Care staff felt supported by the register manager and office team. Staff felt confident sharing their views and providing feedback about how the service was run. The provider worked collaboratively with health and social care professionals and other organisations. The registered manager and staff undertook continuous training to maintain and improve their skills and knowledge.
People's experience of this service
People were supported with staff they were familiar with. Staff provided care and support in line with their care plans. Staff were kind, caring and reliable. Where people’s needs changed the service was responsive. The registered manager and office staff maintained communication with people and their relatives to ensure they continued to receive care and support in line with their preferences.