KP Live in Services Limited

Updated 19 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by an inspector and an Expert by Experience who completed telephone calls to people and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 7 December 2022 and ended on 7 January 2023. We visited the office/service on 5 January 2023.

What we did before the inspection

We reviewed information we had received about the service since registration. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager and the recruitment/administrator officer during the site visit. We spoke with one person who used the service, six relatives and six care staff via the telephone.

We reviewed a range of records including three people's care records, a sample of daily diaries and medicine records. We looked at three staff files in relation to recruitment, supervision and training. We viewed a variety of records relating to the management of the service such as incidents and accidents and quality assurance audits.

Updated 19 January 2023

KP Live in Services is a domiciliary care service that provides 24-hour live support to people in their own homes. At the time of our inspection, there were 14 people receiving personal care from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives spoke positively about their live-in care staff telling us they were caring and delivered care that was tailored to the person. Staff were caring and delivered care that was compassionate and based on the wishes of the person.

People were safe. Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns. Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe.

There were enough staff to help people live the life they wanted enabling them to remain in their own home. A core team of staff supported people and provided 24-hour care. Contingency plans were in place to cover absence. Systems were in place to ensure the right staff were recruited.

Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager. Staff had regularly supervisions and spot checks were used to encourage learning and to make improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff encouraged people to do the things they could do for themselves and encouraged their independence.

People’s concerns were listened to, investigated and resolved where possible. People’s views were sought to improve the quality of the care and was embedded into the governance arrangements.

There were systems in place to monitor and make improvements to the service provision. Care plans were person centred and kept under review.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and

This service was registered with us on 29 August 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.