The Care Quality Commission
  • Doctor
  • Independent doctor

The Natural Doctor

Overall: Good read more about inspection ratings

8 Upper Wimpole Street, London, W1G 6LH (020) 7224 4622

Provided and run by:
The Natural Doctor Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Natural Doctor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Natural Doctor, you can give feedback on this service.

7 & 14 September

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out this announced comprehensive inspection of The Natural Doctor under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Natural Doctor is an independent clinic in central London, which provides a range of bespoke healthcare service to adults and specialises in individualised bioidentical hormone replacement therapy, used to treat menopause symptoms and hormone imbalances.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides.

The owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We did not speak with patients during this inspection.

Our key findings were:

  • The service routinely reviewed the effectiveness and appropriateness of the care it provided.

  • The provider had systems in place to protect people from avoidable harm and abuse.

  • There was a clear vision to provide a safe, personalised, high quality service.

  • All staff we spoke with felt valued by the leaders and said there was a high level of staff support and engagement.

  • Patients could access care and treatment from the service within an appropriate timescale for their needs.

  • The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.

  • We saw evidence that the provider was engaged with a peer group in relation to furthering the understanding and developing this area of medicine.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services